Gym Pass Support

Contact gym.pass@joeaguilar.tech for help with Gym Pass. These instructions apply to the free iPhone release (version 2.1.2).

Barcode will not scan

Check that the membership number and barcode format match your original card, including leading zeros and letters. Enlarge the pass and keep the entire barcode visible. If your gym scanner cannot read it, use your original card and contact support. Do not assume another barcode format is equivalent.

Add or edit a pass

Tap Add pass to enter your gym name and membership number, or use Scan card to read a supported barcode with the camera. Choose Code 39 or QR to match your original card. Tap Edit to update your saved pass, or Cancel to discard changes.

Enlarge your barcode

Tap the pass or Enlarge pass to show the barcode on a larger, bright background. Tap the expanded screen or Done to return. Your saved pass can be displayed offline.

Advertising and privacy

Where required, Privacy options lets you review your advertising choices. Camera permission can be managed in iPhone Settings. This release does not offer purchases, Apple Wallet export or a Watch companion.

What to include when contacting support

Include the app version, iOS or watchOS version, device model and a description of what happened. Do not send payment-card information. Redact your membership number and barcode from screenshots unless specifically needed to investigate.

Refunds

Apple handles in-app purchase refund requests through reportaproblem.apple.com.

Apple Standard EULA · Google Privacy Policy · Apple purchase support